This Refund Policy governs subscription payments for Kontab ("the Service"), operated by Solèy Technologies Ltd., a company incorporated in Saint Lucia with its principal place of business at Cas En Bas, Gros Islet, Saint Lucia.
By subscribing to the Service, users agree to the terms set out below.
1. Nature of the Service
Kontab is a subscription-based software service provided on a recurring billing basis. Access to the Service is granted for the duration of the applicable billing period (monthly or annual), subject to payment of the relevant subscription fees.
2. Free trial
Where offered, Kontab provides a free trial period of 30 days from the date of account creation to allow users to evaluate the Service prior to purchasing a paid plan.
No payment method is required to start the trial, and no subscription charges are applied during the trial solely because you created an account.
The free trial does not automatically convert to a paid subscription. To access a paid plan after your trial, you must select a plan and complete checkout. If you do not upgrade, your account moves to the free tier (Free Legacy) at trial end.
Paid charges apply only after you explicitly choose a paid plan and complete the applicable checkout or confirmation step presented at that time.
3. Refund Window
Nothing in this Policy limits mandatory statutory rights that apply to you. Where those rights apply, they prevail.
Customers may request a full refund within 14 days of the initial purchase or renewal.
4. How to Request a Refund
Email support@kontab.net with your account email and the date of the charge. Payments are processed by Paddle, our Merchant of Record. Refunds are returned to the original payment method through Paddle.
5. Refunds After the 14-Day Window
After the 14-day refund window, subscription payments are non-refundable except where required by applicable law or Paddle's Buyer Terms. Billing errors and duplicate charges will be corrected in accordance with Paddle's Buyer Terms and applicable law.
6. Cancellation
Cancelling a subscription stops future billing. Cancellation does not automatically result in a pro-rated refund for the remaining part of the billing period.
Cancellation takes effect at the end of your current billing period unless your payment provider's process or applicable law provides otherwise. Paid access continues until the end of that period.
You remain responsible for charges already incurred for the current period unless a refund is required by applicable law or issued under this Policy or Paddle's Buyer Terms.
7. Cancelling your subscription (access and data)
Subscriptions are cancelled through the flows available in your account billing settings or any provider-managed portal where applicable.
Upon cancellation of a paid subscription:
- Paid access to the Service continues until the end of the current billing period
- No further renewal charges apply after cancellation takes effect under the provider's rules
- A pro-rated refund for the unused portion of the current billing period is not issued after the 14-day window unless required by law
- Your business data will remain accessible in read-only mode for 30 days following the end of the billing period, after which it may be deleted in accordance with our Privacy Policy. Records may be retained longer where the law requires (for example, tax or accounting retention).
8. Chargebacks and payment disputes
Contact support@kontab.net before disputing a charge with your bank. Billing concerns are resolved as quickly as possible. Where a dispute involves suspected fraud or abuse, access may be reviewed in accordance with Paddle's Buyer Terms and applicable law.
9. Changes to this Policy
Solèy Technologies Ltd. reserves the right to modify this Refund Policy at any time. Changes will be communicated to subscribers via email at least 14 days before taking effect. Material changes will be communicated to subscribers before taking effect, where required by law.
10. Compliance with applicable law
Nothing in this Policy limits any rights that may be available to consumers under applicable laws of Saint Lucia, including rights relating to unfair practices, misrepresentation, or failure of the Service to perform as reasonably expected.
11. Governing law
This Refund Policy is governed by the laws of Saint Lucia, without regard to conflict-of-law principles that would apply another jurisdiction's laws, except where mandatory consumer protections in your location cannot be waived.
12. Contact information
For any questions regarding this Refund Policy or to request a review of a charge, please contact:
Email: support@kontab.net
Address: Cas En Bas, Gros Islet, Saint Lucia